We aim to provide the highest service standards at all times. However, we recognise that we do sometimes get things wrong. Accordingly, we have set up a complaints procedure to allow you to tell us about any aspect of our service that you are dissatisfied with and to allow us to review our processes and any decisions we might have made. Our objectives are to ensure that your concerns are dealt with promptly and fairly.

Please quote your name, as shown on your policy schedule, your policy number and the claim number, in all correspondence and telephone calls. In the first instance, we would encourage you to write to us and ask for your complaint to be investigated:

Postal Address
Davies Building
PO Box 1392
Preston
PR2 0XE

E-Mail
carhireexcess@davies-group.com